Ogaaan Tradex Pvt Ltd

Refund Policy

Ogaaan Tradex Pvt. Ltd.

Ogaaan Tradex Pvt. Ltd. (“Company”, “we”, “our”, “us”) is committed to maintaining transparency and fairness in all business transactions. This Refund Policy explains the conditions under which refunds, returns, or cancellations may be processed.

1. Scope

This policy applies to all payments made for:

  • Trading of goods and products
  • Wholesale and retail transactions
  • Domestic and international supply (where applicable)
  • Any other commercial services offered by Ogaaan Tradex Pvt. Ltd.

2. Eligibility for Refund

Refunds may be considered only in the following cases:

  • Duplicate or excess payment made by the customer
  • Order canceled by the Company before dispatch
  • Goods delivered are materially damaged or defective at the time of delivery
  • Incorrect product supplied due to Company error

All refund requests are subject to verification and approval.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after order confirmation
  • Delay caused by logistics partners or force majeure events
  • Damage caused after delivery or due to improper handling by the customer
  • Customized, special-order, or made-to-order goods
  • Price fluctuation after purchase
  • Taxes, duties, shipping, or third-party charges already incurred

4. Returns & Inspection

  • Any eligible return must be reported within 48 hours of delivery
  • Goods must be unused, unopened, and in original packaging
  • Returned goods will be inspected before approval of refund or replacement
  • The Company reserves the right to reject returns that do not meet conditions

5. Partial Refunds

Partial refunds may be issued if:

  • Part of the order is defective or unavailable
  • Deductions may apply for handling, inspection, or restocking

6. Refund Request Process

To request a refund, the customer must:

  1. Send a written request via email
  2. Mention invoice number, order details, and reason for refund
  3. Attach photos or proof where applicable

📧 Email: [Add Official Email]

Requests must be submitted within the applicable return/refund window.

7. Refund Processing Time

  • Approved refunds will be processed within 7–14 working days
  • Refunds will be issued to the original payment method only
  • Processing time may vary depending on banks or payment gateways

8. Taxes & Deductions

  • GST or statutory taxes already paid to authorities are non-refundable
  • Bank, gateway, courier, or logistics charges are non-refundable

9. Cancellation Policy

  • Order cancellation requests must be made before dispatch
  • Once goods are dispatched, cancellation may not be possible
  • Cancellation approval is at the sole discretion of the Company

10. Legal Compliance

This Refund Policy is governed by:

  • Indian Contract Act, 1872
  • Companies Act, 2013
  • Consumer Protection Act, 2019
  • Applicable GST and trade laws

All disputes shall be subject to the jurisdiction of courts in India.

11. Policy Changes

Ogaaan Tradex Pvt. Ltd. reserves the right to modify this Refund Policy at any time.
Updates will be effective upon publication on the website.

12. Contact Information

For refund-related queries:

Ogaaan Tradex Pvt. Ltd.