Ogaaan Tradex Pvt Ltd

Privacy Policy

Ogaaan Tradex Pvt. Ltd.

Ogaaan Tradex Pvt. Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of its customers, business partners, vendors, and website users. This Privacy Policy explains how we collect, use, store, and protect information in accordance with applicable Indian laws.

1. Legal Compliance

This Privacy Policy is prepared in compliance with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023
  • Consumer Protection Act, 2019
  • Applicable banking, GST, and trade regulations in India

2. Information We Collect

We may collect the following information:

a) Personal & Business Information

  • Name, company name
  • Email address, phone number
  • Billing and delivery address
  • GST number and business details

b) Transaction & Payment Information

  • Order and invoice details
  • Payment reference numbers
  • Banking details (only when required for refunds or settlements)

Note: We do not store sensitive payment information such as debit/credit card numbers, CVV, PINs, or net-banking passwords.

c) Technical Information

  • IP address
  • Browser and device details
  • Website usage data and logs

3. Purpose of Data Collection

Information is collected for:

  • Processing orders and transactions
  • Delivery, logistics, and customer support
  • Billing, invoicing, and statutory compliance
  • Business communication and updates
  • Improving website functionality and services
  • Fraud prevention and security

4. Data Sharing & Disclosure

We do not sell or rent personal data.

Information may be shared only with:

  • Banks and payment gateway providers
  • Logistics and courier partners
  • Government or regulatory authorities when legally required
  • Auditors, legal advisors, or consultants under confidentiality

All third parties are obligated to protect user data.

5. Data Security

We follow reasonable security practices including:

  • SSL encryption
  • Secure servers and access controls
  • Restricted internal access to data
  • Periodic security reviews

While we strive to protect data, no system can guarantee absolute security.

6. Data Retention

Personal and transaction data is retained only:

  • As long as required for business operations
  • To comply with tax, accounting, and legal obligations
  • As mandated under Indian law

Data is securely deleted or anonymized once no longer required.

7. User Rights

Users have the right to:

  • Access their personal data
  • Request correction or updates
  • Withdraw consent where legally permissible
  • Request deletion subject to statutory obligations

Requests can be made using the contact details below.

8. Cookies Policy

Our website may use cookies to:

  • Improve user experience
  • Analyze traffic and usage
  • Enhance website performance

Users may disable cookies through browser settings.

9. Third-Party Links

Our website may contain links to third-party websites.
Ogaaan Tradex Pvt. Ltd. is not responsible for the privacy practices or content of those websites.

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time.
Changes will be effective upon posting on the website.

11. Contact Information

For privacy-related questions or requests:

Ogaaan Tradex Pvt. Ltd.